Privacy policy
Personal Information Collection Statement
This Personal Information Collection Statement (“PICS”) is intended to inform you, in accordance with data protection and privacy regulations:
- for what purpose your personal information will be used by us after it has been collected through your use of this website or your purchase of products through this Website;
- to whom your personal data may be disclosed; and
- to whom you may address your requests for access to or correction of your data.
We may revise this PICS from time to time by amending this page. You should check this page regularly to keep up to date with any changes.
1. Data controller
‘We’, “us” or ‘our’ refers to the data controller.
2. Data subjects
This PICS applies to personal data of:
- Visitors: individuals who visit our website;
- Users: individuals who purchase, request or receive products;
- Contacts: individuals who contact us via the website, email or other means.
3. What data do we collect?
We may collect, store, process, transfer and use the following types of personal data:
From visitors: IP address or other unique device identifier.
From users:
- Username
- Password
- Full name
- Email address
- Billing address
- Shipping address
- Payment details
- Telephone number
From contacts:
- Full name
- Email address
- Any other information you provide to us
Information marked with an * is mandatory. If you do not provide this mandatory information, we may not be able to give you access to our website, deliver your order or respond to your requests.
4. Purposes of using personal data
We use your data for the following purposes:
- To deliver products, manage orders and process payments
- To create and maintain your account (if you create one)
- To analyse the use of our website and compile statistics
- To personalise your experience and recognise your preferences
- To improve our website and products based on your feedback and usage
- For research and development, including machine learning
- For customer service and responding to queries and requests
- For communications about your order, such as confirmations and shipping notifications
- For technical purposes and project management
- For security and data protection
- For fraud prevention
- For legal purposes or at the request of competent authorities
- For direct marketing, but only if you give your consent (see point 9)
Personal data may not be used for other purposes unless you have given your express consent, the purpose is directly related to the original purpose, or it is permitted by law.
5. Data recipients
We may share your data with:
- Our employees and departments
- Our subsidiaries
- Shopify Inc. and related parties for website management and order processing
- PayPal Holdings Inc. and other payment processors
- Product suppliers for shipping purposes
- Service providers in the fields of administration, IT, data analysis, cloud storage, credit assessment
- Our insurers, banks and professional advisers (legal, financial, accounting)
- Authorities or persons as required by law or regulation, or for security reasons (including fraud prevention)
- In the event of a merger, sale or reorganisation of the company
If you pay via an external payment provider, you enter into an agreement directly with that party and are subject to their terms and conditions and privacy policy.
We guarantee the confidentiality of your data through appropriate contractual agreements with third parties.
6. Cookies
Our Cookie Policy is part of this Privacy Policy.
A cookie is a small data file that a website sends to your computer or device when you visit it. They help websites work more efficiently by recognising users and remembering preferences.
We use cookies to:
- Store technical data and ensure correct display
- Remember choices and preferences (such as language, region)
- Analyse navigation behaviour for optimisation
- Measure which information and products interest you
We use session cookies (which expire when you close your browser) and permanent cookies (which remain active during repeated visits). Cookies may be necessary for the site to function, improve functionality or measure performance.
Some cookies come from third parties (see Cookie Policy).
By continuing to use the website, you consent to the use of cookies, unless you refuse them via your browser settings. Deleting cookies may affect your user experience.
7. Retention period
We retain your personal data for as long as necessary for the purpose for which it was collected or to comply with legal obligations. After the retention period has expired, the data will be deleted.
8. Access and correction
You have the right to request access to the personal data we hold about you, unless there are legal exceptions. You may also ask us to correct any data that is incorrect.
We reserve the right to charge reasonable costs for such requests.
9. Direct marketing
We may use your personal data to send you information and offers directly, but only if you have given your consent.
This includes, for example:
- Information about our products or similar products
- Discounts and promotions
- Updates about our website or products
- Festive messages
You can withdraw your consent at any time by emailing us or responding with ‘unsubscribe’.
We may share your data for marketing purposes with the parties mentioned in Article 5.1, but only with your consent.