Terms and Conditions

Terms and Conditions

1. Introduction

1.1 These terms and conditions apply to the use of our website or the purchase of products offered through our website.

1.2 The defined terms and interpretations of these terms and conditions are included in paragraph 26.

2. Acceptance & Identity of the trader

2.1 You represent and warrant that:

(a) you are a natural person and at least 18 years of age;

(b) you are authorised to enter into a legally binding contract with us; and

2.2 We reserve the right to request written confirmation of your authority to accept these Terms and Conditions.

2.3 You represent and warrant that you:

(a) have not been convicted of any computer or internet-related offence; and

(b) have not been denied access to products or the Site in the past.

2.4 We reserve the right to refuse you access to our Site if we deem it necessary or appropriate.

2.5 Placing an order implies:

(a) your confirmation and guarantee that you have carefully and fully read these Terms and Conditions;

(b) your offer to purchase the order exclusively under these Terms and Conditions;

(d) your commitment to us to comply with these Terms and Conditions.

2.6 If you do not agree to these Terms and Conditions, you may not use the Site or purchase any products.

2.7 You must expressly agree to these Terms and Conditions in order to:

(a) submit information on or via our website; or

(b) purchase a product.

2.8 By visiting our website, purchasing products or agreeing to these Terms and Conditions:

(a) you also agree to our privacy policy; and

(b) you accept and agree to our Acceptable Use Policy (see section 12 for more details).

2.9 We recommend that you print a copy of these Terms and Conditions for future reference.

2.10 If you do not agree to these Terms and Conditions, you must not place an order or communicate with us.

3. Personal use

You confirm that you will only use the Website to purchase Products for your own personal, non-commercial use as an end user and not as a representative or on behalf of another person.

4. Prices

4.1 The prices of the Products displayed on our website include shipping costs but exclude any fees, taxes, import duties, levies or other similar government charges (‘excluding customs and taxes’).

4.2 All import duties, taxes, levies, declarations or other costs relating to the import of the Products to the delivery address are your responsibility and are not included in the price of the Products. In some cases, deliveries may incur additional costs for which the seller is not responsible and which are borne by the customer. In addition to shipping costs, these costs also include customs duties or import VAT, as the goods are shipped from a non-EU country (China). Prior to ordering, please check with our customer service department to see if import duties apply. Customs duties or import VAT are not paid by us and are the responsibility of the buyer. Our goods are always shipped ‘excluding customs and taxes’. The buyer is the ‘registered importer’ and is responsible for the correct payment of import duties and/or import tax and must comply fully with all laws and regulations of the importing country. As import rules vary from country to country, you should check the import duties and VAT applicable in your country before placing your order. The buyer is obliged to check fully upon receipt of the goods that the laws and regulations of the importing country have been complied with.

4.3 We do our best to ensure that all details, descriptions and prices of the products appearing on our site are correct. However, errors may occur. If we discover that a pricing error has occurred, we will inform you as soon as possible and give you the option to confirm your order at the correct price or cancel your order. If we are unable to contact you or receive a response from you, the order will be deemed to have been cancelled and you will receive a full refund. If you choose to reconfirm your order, we will arrange for the delivery of your order and charge or refund you as stated in the notification we will send to you shortly after receiving your reconfirmation using the same payment method.

4.4 We are not obliged to fulfil an order if the price stated on the Website is incorrect (even after you have received an Order Confirmation).

4.5 Prices may be changed from time to time. However, such changes will not apply to orders for which an Order Confirmation has already been sent.

5. Placing an order

5.1 Once you have placed an order, all orders are subject to stock availability. If we have sufficient stock to fulfil your order, you will receive an order confirmation, which is considered our confirmation of receipt of your order. If there are delivery problems or insufficient stock, we will inform you by email and refund any payments made for the order.

5.2 An agreement is only concluded once we have sent you an Order Confirmation and only with regard to the Product(s) specified in the Order Confirmation. These general terms and conditions of sale form an integral part of the agreement and apply to the exclusion of all other terms and conditions.

5.3 If your order consists of multiple Products, the Products may be delivered to you separately and at different times.

5.4 We reserve the right to remove Products from the Site at any time. We also reserve the right to edit or remove materials or content from the Site. We are not liable to you or any third party for removing any Product from our Site or for editing or removing content from our Site.

5.5 We reserve the right to refuse or cancel any order placed by you at any time (even after sending an order confirmation). We shall not be liable to you or any third party for cancelling or refusing an order.

5.6 If we cancel your order after we have received payment (even after we have sent an Order Confirmation), the amount paid will be refunded to you in full.

6. Payment

6.1 You can pay for the Products via the payment processors listed on our website.

6.2 You may also pay for your order in full or in part with a promotional voucher that we make available. Promotional vouchers can only be redeemed online at checkout.

6.3 We may use payment processors to handle payments between you and us. You agree that we may provide documents and information about you to these processors, including personal data.

6.4 We are not a regulated payment processor or financial services provider and are not responsible for any malfunctions or problems caused by these payment processors.

6.5 You are responsible for providing complete and accurate information during the payment process, and all payments must be made using your own funds. By placing an order, you confirm that:

(a) the payment method used belongs to you;

(b) you are, where applicable, the rightful holder of the promotional voucher; and

6.6 We are not responsible for the unauthorised use of your credit card, debit card or prepaid card by third parties, even if they have been reported as stolen. We may inform all relevant authorities (including credit agencies) about fraudulent payments or illegal activities.

6.7 You shall not:

(a) make or attempt to make a chargeback on a payment for Products; or

(b) reverse a payment you have made for Products.

6.8 You fully indemnify us against any chargeback or cancellation of any payment by you and for any loss, cost, liability or expense we incur as a result.

7. Delivery

7.1 We will endeavour to deliver your order to the delivery address specified when placing the order.

7.2 We will provide an estimated delivery date when you check out your order.

7.3 We may notify you if we are unable to meet the expected delivery date, but we are not liable for any loss, cost, damage or expense arising from a delay in delivery, to the extent permitted by law.

7.4 We may not be able to deliver to certain locations. In that case, we will inform you and cancel or redeliver the order to an alternative delivery address confirmed by you.

7.5 All risks relating to the product shall pass to you upon delivery, unless delivery is delayed due to your breach of these terms and conditions. The risk shall then pass at the time when delivery would have taken place if you had not been in default.

7.6 If you are unable to receive the delivery or collect the order, we may leave a card with instructions for redelivery or collection from the carrier.

7.7 If delivery or collection is delayed due to your unreasonable refusal to accept delivery, or if you do not accept or collect the delivery, we may charge you for the return of the order, in addition to any other rights we may have.

7.8 Goods will be dispatched within 2-5 days of confirmed receipt of payment. The standard delivery time is 5 to 8 working days, in exceptional cases up to 4 weeks, unless otherwise stated in the item description. The owner does not ship itself; the order will be shipped by the manufacturer once the entire order is available.

7.9 All import duties, taxes, levies, declarations or other costs relating to the import of the products to the delivery address are your responsibility and are not included in the product price. Deliveries may incur additional costs for which we are not responsible and which you must bear. These include customs duties or import VAT, as the goods are shipped from a non-EU country (China). Please check with our customer service department before ordering to see if import duties apply. These costs are not paid by us and are the responsibility of the buyer. Our goods are always delivered ‘excluding customs and taxes’. The buyer is the ‘registered importer’ and is responsible for correct payment and compliance with the laws and regulations of the importing country. Therefore, please check the import rules and VAT rates of your country before ordering.

8. Cancelling or changing orders

8.1 Once an order has been placed via our website, you can cancel or change it by sending us an email.

8.2 Once an order has been packaged, it can no longer be cancelled or changed; you must then return the product to us in accordance with paragraph 10. As our goods are shipped from Asia, delivery times may be longer and we have no influence over this. If the products are already on their way, cancellation is no longer possible. Please wait until you receive the goods and then return them. You can, of course, notify us of your cancellation in advance. For a timely refund, we ask you to send us a shipping confirmation. An early refund is possible from 16 weeks after receipt of the order, if the goods have not been received.

8.3 We work with a fully automated system; orders are processed immediately after placement. Unfortunately, the shipping process cannot be interrupted, so refunds before receipt of the goods are only possible up to 24 hours after the order.

9. Defective products

9.1 You acknowledge that the Products are standard products and are not custom-made to your specific requirements.

9.2 All product descriptions, information and materials on the Website are provided ‘as is’, without any express or implied warranty.

9.3 Images of products may differ slightly from the actual product received.

9.4 If the product received is defective, you can send us an email stating the product to be returned and a photo of the defect.

9.5 You can return the product to us in accordance with paragraph 10.

9.6 We will examine the product as soon as we receive it. The processing time depends on your order.

9.7 We will inform you by email if we believe the product is defective.

9.8 Our only obligation in the event of defective Products is, at our discretion:

(a) replacing the product and paying the shipping costs to the delivery address, whereby you return the defective product to us, after which we will deliver a replacement product to you; or

(b) refunding an amount equal to the price of the product and the costs of return shipping. This amount will be refunded to the same account and via the same payment method used for the order.

9.9 If we determine that the product is not defective, we may choose not to issue a refund and to charge a service fee, which will be settled via the original payment method. In that case, we are not liable for any loss or damage, to the extent permitted by law.

10. Returns and refunds

10.1 Our returns policy forms part of these Terms and Conditions and applies to your use of our Site.

10.2 If you are not completely satisfied with your order, you can inform us by email about the product to be returned and then return it to us. The withdrawal period is 30 days from the day on which you (or a third party designated by you, not being the carrier) physically take possession of the last product.

10.3 Returns and the associated costs are at the customer's expense.

10.4 We must have received the product before you are entitled to a refund. We will check the returned product upon receipt.

10.5 You must ensure that the product is returned in the same condition as you received it and that it is properly packaged. The product must not have been used, labels must not have been removed and the original packaging must be intact. If the product is returned in an unsuitable condition, we reserve the right to refuse the return.

10.6 The processing time for returns depends on your order.

10.7 If we approve the condition of the returned product, you will receive a confirmation email and a refund will be made via the payment method used.

10.8 The cancellation is only complete once we have received the physical product.

10.9 As our goods are shipped from Asia, delivery times may be longer and are beyond our control. If the product is already on its way, withdrawal is not possible. Please wait until you have received the product and then return it. You may, of course, inform us of your withdrawal in advance. For fast processing, we request a shipping confirmation. An early refund is possible from 16 weeks after ordering if the product has not arrived.

11. Vouchers

11.1 You can use our promotional vouchers or discounts when paying for products on the website.

11.2 To use a voucher or discount code, you must enter the code on the checkout page of your order.

11.3 Once the voucher or discount code has been entered and applied, the discount amount will be deducted from the total amount of your order at checkout.

11.4 You can only use one promotional voucher or discount code per order.

11.5 The credit on a promotional voucher does not bear interest and has no cash value.

11.6 If the credit on the promotional voucher is not sufficient for your order, you can pay the difference using another payment method available on the site.

11.7 If you use a promotional voucher for an order that is returned, the value of the promotional voucher will not be refunded. However, if you have paid in part using another payment method, that part may be refunded.